Returns & Exchanges
At Moxi Shop, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy on all unused sports equipment and apparel in its original packaging. Our goal is to ensure you have the right tools to perform at your best, with a seamless exchange process for any sizing or performance issues.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Place the items in their original packaging, ensuring all tags are attached and the product shows no signs of wear or outdoor use.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your new gear within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing